Privacy Policy
Last updated: 12 June 2026
This Privacy Policy applies to Michelle Jade Knight Pty Ltd ABN 35 648 914 014 trading as Little Miss Bookkeeping and Neapolitan Collective, referred to in this policy as “we”, “us”, “our”, “Little Miss Bookkeeping”, “LMB” or “Neapolitan Collective”.
We respect your privacy and are committed to protecting the personal information we collect, hold, use and disclose in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles and our professional obligations as registered tax and BAS agents. The Australian Privacy Principles govern standards, rights and obligations around the collection, use, disclosure, storage, access and correction of personal information.
This policy explains how we collect, use, store and disclose personal information when you use our website, contact us, subscribe to our mailing list, make an enquiry, become a client, interact with our team or otherwise use our services.
1. Who we are
Little Miss Bookkeeping and Neapolitan Collective provide bookkeeping, BAS, accounting, taxation, advisory, consulting, education and related business support services to Australian businesses and individuals.
Our contact details are:
Michelle Jade Knight Pty Ltd trading as Little Miss Bookkeeping and Neapolitan Collective
ABN: 35 648 914 014
Location: Sunshine Coast, Queensland, Australia
2. Personal information we collect
The types of personal information we may collect include:
your name, business name, job title and contact details;
date of birth and identity information, where required;
tax file numbers, Australian Business Numbers, Australian Company Numbers and other tax or business identifiers;
financial, accounting, bookkeeping, payroll, superannuation and taxation information;
bank account, transaction, invoice, receipt, payroll and employee records;
information about your business, employees, contractors, suppliers, customers or related entities;
information about your family group, trusts, companies, partnerships, self-managed superannuation funds or other structures where relevant to the services we provide;
information you provide through our website forms, enquiry forms, discovery calls, emails, client portals, questionnaires or proposal systems;
payment, billing and direct debit information;
website usage information, cookies, analytics information and marketing preferences;
information relevant to recruitment, employment or contractor applications; and
any other information reasonably necessary for us to provide our services or meet our professional, legal and regulatory obligations.
We may also collect sensitive information where it is reasonably necessary for the services we provide, where you have consented, or where we are required or permitted by law to do so.
3. How we collect personal information
We collect personal information in a range of ways, including when:
you contact us by phone, email, website form, social media, client portal or other communication channel;
you book a consultation or discovery call;
you complete an onboarding form, checklist, questionnaire or proposal;
you provide access to your accounting file, payroll system, cloud software, document storage, ATO portal, ASIC records or other business systems;
you subscribe to our newsletter or download a resource;
you attend a webinar, workshop, training session or event;
you engage us to provide services;
another person, adviser, employee, contractor, director, trustee, partner, spouse, related entity or authorised representative provides information to us on your behalf;
we access information from publicly available sources, professional registers or government agencies; or
you apply for a role with us.
Where reasonable and practicable, we collect personal information directly from you. However, given the nature of accounting, bookkeeping, BAS and tax work, we may also collect information from third parties where necessary.
4. Why we collect, use and disclose personal information
We collect, hold, use and disclose personal information for purposes including:
providing bookkeeping, BAS, accounting, tax, advisory, consulting and related services;
preparing financial statements, management reports, BAS, IAS, payroll, superannuation, tax returns and other compliance documents;
communicating with you and managing our relationship with you;
preparing proposals, engagement letters and fee arrangements;
onboarding you as a client;
verifying your identity or authority to act;
liaising with the Australian Taxation Office, Tax Practitioners Board, Australian Securities and Investments Commission, superannuation funds, software providers and other relevant bodies;
managing direct debits, payments, billing and debt recovery; responding to enquiries, complaints or support requests;
maintaining our internal records, file notes, quality control and professional compliance systems;
meeting our legal, regulatory, insurance, professional and ethical obligations;
sending newsletters, updates, invitations, resources or marketing communications, where permitted;
improving our website, client experience, systems and services; assessing employment or contractor applications;
and any other purpose related to the above or for which you have consented.
5. Tax file numbers and confidential financial information
We handle tax file numbers and confidential tax, accounting and financial information carefully and only where necessary for the provision of our services or as required or permitted by law.
We may be required to retain certain records for professional, legal, taxation, audit, insurance or regulatory purposes.
6. Use of cloud software, third-party platforms and overseas team members
We use cloud-based platforms and third-party service providers to operate our business and deliver services. These may include, but are not limited to:
Xero;
Dext;
Hubdoc;
Karbon;
FYI Docs;
XPM;
Ignition;
Annature;
Microsoft 365,
Outlook,
Teams,
SharePoint and OneDrive;
website, hosting, form, analytics and marketing platforms;
payment, direct debit and proposal platforms;
secure client portals;
and other accounting, tax, document management, workflow, communication and business software.
Some of our employees, contractors, service providers or software providers may be located outside Australia, including in the Philippines and the United States of America. This means personal information may be accessed, stored or processed outside Australia.
Where we disclose personal information to overseas recipients, we take reasonable steps to ensure the information is handled securely and in a manner consistent with the Australian Privacy Principles, where required.
7. Disclosure of personal information
We may disclose personal information to:
our employees, contractors and offshore team members;
the Australian Taxation Office; the Tax Practitioners Board;
ASIC;
superannuation funds and clearing houses;
banks, payment providers and direct debit providers;
software providers and cloud service providers;
professional advisers, including lawyers, auditors, insurers, IT consultants and debt recovery providers;
other accountants, bookkeepers, advisers or professionals with your authority;
government agencies, regulators, courts, tribunals or law enforcement bodies where required or permitted by law;
related entities or associated businesses where reasonably necessary;
and any other person or organisation where you have consented or where disclosure is required or permitted by law.
We do not sell personal information.
8. Marketing communications
We may use your contact details to send you newsletters, tax updates, business updates, invitations, resources or information about our services.
You can unsubscribe from marketing communications at any time by using the unsubscribe link in the relevant email or by contacting us at hello@littlemissbookkeeping.com.au.
Even if you unsubscribe from marketing communications, we may still contact you about your engagement, services, compliance obligations, invoices, deadlines or other service-related matters.
9. Website, cookies and analytics
When you visit our website, we may collect information such as your IP address, browser type, pages visited, referral source, time spent on pages and other analytics information.
We may use cookies, pixels or similar technologies to improve website functionality, analyse website traffic, understand user behaviour and support marketing activities.
You can usually disable cookies through your browser settings, although this may affect your website experience.
10. Links to third-party websites
Our website may contain links to third-party websites, platforms, resources or social media pages. We are not responsible for the privacy practices, content or security of those third-party sites. You should review their privacy policies before providing personal information to them.
11. Security of personal information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. APP 11 requires entities that hold personal information to take reasonable steps to protect that information.
Our security measures may include secure cloud systems, restricted access, password protection, multi-factor authentication, internal policies, staff training, professional confidentiality obligations and secure document management procedures.
However, no method of transmission over the internet or electronic storage is completely secure. You provide information to us electronically at your own risk.
12. Data breaches
If we become aware of a suspected or actual data breach, we will take steps to assess and manage the breach in accordance with our legal obligations.
Where a data breach is likely to result in serious harm, entities covered by the Privacy Act must notify affected individuals and the Office of the Australian Information Commissioner.
13. Accessing and correcting your personal information
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
We may need to verify your identity before responding to a request. We will respond within a reasonable period and may refuse access or correction where permitted by law.
To request access or correction, contact us at hello@littlemissbookkeeping.com.au.
14. Retention of records
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to provide services, maintain records, comply with legal and professional obligations, resolve disputes, manage insurance and meet regulatory requirements.
When information is no longer required, we will take reasonable steps to destroy, delete or de-identify it, unless we are required or permitted to retain it.
15. Privacy complaints
If you have a concern or complaint about how we handle your personal information, please contact us first so we can investigate and respond.
Please email: hello@littlemissbookkeeping.com.au
We will acknowledge your complaint and aim to respond within a reasonable period.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be published on our website with the updated date.
Your continued use of our website or services after any update means you accept the updated Privacy Policy.
